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Refund & Returns Policy

At Pawshire, we want you to shop with confidence. If something is not right with your order, we are here to help.
 

14-Day Return Right
 

If you change your mind, you may request a return within 14 days of receiving your order for eligible items.

To qualify for a return, items must be:

  • Unused and in original condition

  • In original packaging

  • Not damaged after delivery

Please contact us before returning any item.

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Non-Returnable Items
 

The following items may not be eligible for return unless faulty:

  • Personalized or custom-made products

  • Hygiene-related items once opened

  • Items showing signs of use or damage caused after delivery
     

Damaged, Faulty or Incorrect Items
 

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the item and packaging.

We will offer an appropriate solution, which may include:

  • Replacement item

  • Partial refund

  • Full refund


Order Cancellations
 

Orders may be cancelled within 12 hours of purchase. After this time, your order may already be processed for shipment and cancellation may not be possible.
 

Return Shipping Costs


For change-of-mind returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

If the item is faulty, damaged, or incorrect, Pawshire will provide an appropriate resolution at no extra cost.
 

Refund Processing


Once your return or claim has been approved, refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.


Late or Missing Orders


If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the shipment.

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